SHOP FAQ

Your happiness is extremely important to us. We answer emails in the order they are received. We aim to respond within 24 hours. 

Unfortunately, orders that are placed online cannot be replaced or refunded if an incorrect shipping address is listed. Each order concludes with an order confirmation page and email detailing the shipping and billing information. You will be required to place a new order to be shipped to the correct address. If the incorrect order is shipped back to us, a refund or reshipment can be done.

We are unable to change or cancel your order as it is processed immediately after it is submitted. Please contact us if you need assistance with a return. 

At Curated Wellness, we take our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products.

For example, products that are 90 days from their expiration date are proactively removed from our inventory and won't be sold.

We also go to great lengths to properly store all heat-sensitive and perishable items. 

Once a product has been shipped and received by a customer, we are not able to verify the product integrity.

As such, we are not able to accept returns and do not resell any returned product.

If you have any issues with an order, please email us immediately at customercare@curatedwellness.com. You can also chat with us online or call us at 435-200-5610 and we will respond promptly.

We’ll apply the refund to your original method of payment once your return has been processed. Depending on your bank or credit card company, it may take 3-5 business days for the funds to be reflected in your account once your refund has been applied. You’ll receive an email confirming your refund once it has been completed.

If you receive a package that has been damaged, please email our customer care team right away. We will make every effort to remedy the situation as soon as possible.

We offer free shipping on orders over $99 for our members.  

Curated Wellness currently ships within the continental U.S. as well as Hawaii and Alaska. We do not ship internationally at this time.

Standard Shipping: Eastern 2:30 Central 2:30 Mountain 2:30 Pacific 2:30.

Next Day: Eastern 2:00 Central 2:00 Mountain 2:00 Pacific 2:00.

If orders are not placed by the times above, one business day will be added to the transit time.

Due to shifts in global supply and demand, some supplement companies are experiencing raw material and manufacturer shortages resulting in some of our favorite supplements being temporarily out-of-stock. When possible, we've included alternatives in our curations that are similar to the original products. If a product you’d like to purchase is out of stock, please check back often as we do expect products to be replenished on the site.

You are welcome to call us at 435-200-5610 to place an order. Our business hours are Monday - Saturday 8:00 am to 6:00 pm Eastern time.

Please contact our customer care team at customercare@curatedwellness.com with any questions about particular products or ingredients.

You can type in your discount code into the corresponding box once you get to the second step of checkout. After you enter or confirm your billing information, the option to add in a discount code will appear.

We accept all major U.S. credit cards and PayPal. We do not accept international credit cards or credit cards with international billing addresses.

Every email has an unsubscribe link at the bottom. Click on the link and follow the instructions on the web page that comes up. Please contact us if you have any issues. You will still receive customer care emails regarding your orders and account information.

If you receive a promo, referral, or coupon code from us, you can enter the code upon checkout when you next place an order. Please reach out to us if you have any questions or need assistance.

No, Curated Wellness is a supplement distributor. The products in our shop are manufactured by third party vendors and are fulfilled by our distribution partner, Emerson Ecologics.

We do offer price matches when possible. We are unable to price match with Amazon, eBay or other third party sellers. Please contact our Customer Care team at customercare@curatedwellness.com for more information.

You’ll receive an email from us containing the tracking details of your package when the order ships. You can also view your order status and tracking information on your account page. If you selected standard shipping, your order will generally arrive within 4-7 business days. You can view our shipping rates and schedules here.

You’ll receive an email from us when our order has been received and another email when your order ships, containing the tracking details of your package. You can also view your order status and tracking information on your account page at any time. If you selected standard shipping, your order will generally arrive within 4-7 business days. You can view our shipping rates and schedules here.

Emerson Ecologics is our fulfillment and distribution partner so the supplements on our site are shipped out from their warehouse.

We are a virtual, members-only nutritional therapy practice and online supplement store focused on eliminating the guesswork around holistic health and supplements. We offer a completely vetted, professional-quality supplement store, curated supplement bundles, and a virtual practice of professional Nutritional Therapy Practitioners offering nutrition, lifestyle and targeted supplement guidance, accountability, empowerment and community. Our tiered membership model allows you to choose the level of support you need most. We have a food-first philosophy and a moderate, sustainable approach that helps our clients establish positive habits and reach their health goals. Learn more about our offerings here.

You can contact us by email at customercare@curatedwellness.com.

Our mailing address is:

Curated Wellness

P.O. Box 727

Park City, UT 84060

Our phone number is: 435-200-5610

You can view our privacy policy here.

Currently we are donating a portion of our membership to Partnership for A Healthier America. We love their mission of pursuing health equity by transforming food landscapes to get nutritious food into the hands of disproportionately affected people. Learn more here.

Please email us at customercare@curatedwellness.com with any website issues.

Please contact us at customercare@curatedwellness.com to delete your account with us.

1. Login using the registered email address and password

2. Click on the user icon

3. Click on the link for View address

4. Click on edit - if you would like to update the shipping address

5. Click on add address - if you would like to add a shipping address under your account

NOTE: There is also an option to delete the current shipping address and use a prefered shipping address as your default.

Please contact us at customercare@curatedwellness.com if you need further assistance in updating your account

1. Click on the user icon on the upper right of the website

2. Click on forget password 

3. Enter the Email address registered on the account

4. A password reset link will be shared on your email so you can update or change the password.

NOTE: Please contact us at customercare@curatedwellness.com if you need further assistance in doing a password reset

We want you to be happy with the option you choose, so we’ve created a short quiz to help you decide. Click here to take it.

Click here to take our quiz that can help to figure out the most appropriate membership option for you.

Virtual sessions with an NTP are comprehensive and collaborative. You can expect your first session to last 60 minutes where your practitioner will ask some clarifying questions about your already-submitted paperwork. They’ll get specific about the details of your food journal, your health history, and most importantly, get clear on your health concerns and goals. With this information in mind, your NTP will make personalized nutrition, lifestyle, and supplement recommendations – enough that you can make some progress toward your goals, but not so many that you’ll feel overwhelmed.

Follow-up appointments will last 45 minutes and are designed as a check-in. You might answer questions like – what’s going well for you? What changes have you noticed? What challenges are you facing? Have your health goals changed? Based on your responses, your practitioner will update your recommendations, adjusting them based on your current concerns and progress.

You can expect a supportive cheerleader, an accountability partner, and a listening ear in all of our sessions.

If you are already logged in as a member, you can book from our Practice page. You can also book a session here.

You can share your Essential membership with members of your household. If you have a Practitioner Starter or Cornerstones of Wellness membership we ask that only one member use the sessions with our staff NTPs. The sessions are designed to be used by the same person for accountability and individualized recommendations. If other members of your household would like to purchase sessions

At this time we are unable to allow membership transfers.

At this time we are unable to pause or temporarily suspend your membership.

Your membership expires one year from the date of purchase. We will send you an email one month before your annual membership is up for renewal to discuss your renewal options. You can opt out at this time before your card is charged.

Please see our plans and pricing page for a complete listing of the benefits available for each of our membership plans. Please reach out to us if you have any questions.

In order to purchase supplements in our shop you need to be a member of the Curated Wellness community.

Yes, you’ll need to be a member to do both of these things, Any of our Curated Wellness memberships gives you full access to our professional-grade supplement shop, the ability to purchase our essential curations designed to cover common health goals, as well as our staff of Nutritional Therapy Practitioners who you can meet with virtually to discuss your health goals and specifics around nutrition, lifestyle and supplements. Check out our plans page for more information about each plan and take our quiz if you are stuck on which membership will be best for you.

Curated Wellness isn’t just a supplement store, we are an online community and nutritional therapy practice offering a curated selection of products with our clients and members in mind. We add value by taking the guesswork out of supplement choices and by providing practical, easy-to-implement suggestions and nutrition content while holistic nutrition professionals guide you along the way. Our inventory of quality supplements is often only available under the guidance of a health professional. By creating a membership program, we are able to make these professional lines accessible to you and provide complimentary resources to help you on your journey towards optimal health.

Please visit our plans page for our different plan options and pricing information. Reach out to us at customercare@curatedwellness.com if you have any questions.

We offer our membership risk-free for 30 days. If you are dissatisfied, we will cancel and refund your membership fee at any time within the 30 day period.  Please contact us at customercare@curatedwellness.com and we can assist you. 

No, your membership won’t automatically renew. We will send you an email one month before your annual membership is up for renewal to discuss your renewal options. You can opt out at this time before your card is charged. Please contact us for any further questions.

We offer our memberships risk-free for 30 days. If you’d like to cancel your membership within the 30 window, we will refund your membership fee, no questions asked. Please contact us for assistance with this.

You can upgrade from an Essential membership to a Cornerstones or Practitioner Starter membership at any time within the first 90 days of your membership. If you upgrade within the first 90 days of your membership we will issue you a credit for the amount you paid for the Essential membership and your term for the upgraded membership will restart at the time of the upgrade. If you’d like to upgrade outside of the 90 day window you are welcome to pay for the new membership in full and your 12 month membership will start fresh. Please contact us if you wish to do this or if you have any additional questions.

Your membership is good for 12 months. We will send you an email one month before your annual membership is up for renewal to discuss your membership options. Please contact us for any further questions.

Our Essential Curations are targeted to support specific health challenges but do so through a very foundational approach.They work to balance your nutritional needs and help the body reach balance or homeostasis. But they are still not specifically made for you. None of the products will be detrimental, but you may find that you only respond to certain products in the curation. Or find them helpful short term and then need a more individualized approach. This is normal. Our bodies are constantly changing and that means our needs change too.

Some of our Essential Curations are intended to be used long term, like the Active Curations. Others like the Inflammation Curation or the Digestive Restore Curation are more likely needed on a short term basis. While the curations are targeted, they are still not designed just for you. Our bodies are constantly changing and that means our needs change too. Working with one of our Curated Wellness practitioners can help you design a plan that fits your personal needs best. In some cases, continuing with the Essential Curation and adding targeted dietary and lifestyle modifications may be just the layer you need. In other cases, continuing with one or more of the supplements in the curation may be the answer combined with other lifestyle modifications and/or supplemental additions. 

While we offer a wide selection of high quality supplements to support many different client needs, we cannot guarantee that those you self select will actually meet your needs. So, when you meet with one of our practitioners, we can reassess anything you selected yourself and determine if it’s something you continue to benefit from taking.

At Curated, we take a more sustainable approach to weight management. Our practitioners focus on the foundational origin of the imbalance—most often some sort of stressor or dysfunction. We have several supplement curations that help support other body systems (blood sugar, digestion, hormones, etc.) and by addressing those, the body can find its way back to its set point or preferred weight range (predetermined-by-genetics). Read more in this blog post about nutrition vs. weight loss.

We hope that you can make every effort to use all of your visits within the year as the sessions with our NTPs do not rollover if you renew your membership for the following year. If you have something come up and you know that you won’t be able to use all of your sessions, contact customer care to determine if placing your membership on hold is an option.

NTPs are holistic nutrition professionals trained to focus on the foundations of nutrition and our work is centered in these areas – a real-food diet, digestive health, blood sugar balance, fatty acid and mineral status, hydration, and stress management. Simply put, we help connect your symptoms with imbalances in the body and then we suggest the tools the body needs to heal itself. We also want to note what NTPs don’t do. It’s important to know that we don’t diagnose or treat diseases and we don’t prescribe medication. Learn more here.

An NTP can help you reach your health goals–from transitioning to a whole-foods lifestyle, to fine-tuning nutrition for your body, to supporting concerns like digestive symptoms, low energy levels, disrupted sleep, headaches, and many other symptoms in between. NTPs have a holistic approach where they aim to get to the root of your concerns with food, lifestyle, and supplement recommendations. Learn more about what an NTP does here.

Nutritional Therapy Practitioners (NTPs or FNTPs) are holistic nutrition professionals trained to focus on the foundations of nutrition and their work is centered in these areas – a real-food diet, digestive health, blood sugar balance, fatty acid and mineral status, hydration, and stress management. They practice functional nutrition, meaning they look for the root cause of imbalances in the body, rather than simply addressing symptoms, and they take a bio-individual rather than a one-size-fits-all approach with each client. NTPs don’t diagnose or treat diseases and they don’t prescribe medication. 

NTPs are not licensed, however they complete a rigorous training and earn a certificate from the Nutritional Therapy Association, and graduates of the program are invited to sit for a national board exam to become Board Certified in Holistic Nutrition®.

Dieticians are licensed and the tightly regulated designation requires a BS or MS in nutrition and an internship in dietetics. Many dieticians practice with an emphasis on the USDA’s MyPlate nutrition guidelines and they commonly work in food service or hospital and other healthcare settings. 

Other nutrition professionals like certified nutritionists, certified clinical nutritionists and a couple others that use the broader title of nutritionist have varying degrees of education and a wide range of approaches. Many work in private practice, education and the food and supplement industries.

A Health Coach commonly walks clients through diet and lifestyle changes, but the title is largely unregulated and doesn’t require any special training.

Learn more about NTPs here.

Congratulations!  You are ready to take the next step in your wellness journey and we are here to support you. Click here to book a virtual appointment with one of our staff NTPs.

You can cancel or reschedule a session anytime via our online client portal, Practice Better. If you do need to cancel/postpone an appointment, please do so at least 24 hours before your session. Cancelling within 24 hours will result in a late cancellation fee of $50 automatically charged to you. To postpone an appointment, you will need to cancel the original appointment and book a new one. If you fail to cancel your scheduled appointment and do not show, you will be charged the full value of the missed appointment.

Prior to your session, you will need to fill out and submit the forms that are sent to you electronically via email from our client management system, Practice Better. Please complete these forms at your earliest convenience to the best of your ability. Since we'll discuss them in your session, please return at least 48 hours prior to our appointment. Contact Customer Care if you did not receive access to Practice Better or did not receive the forms.

After your session, your NTP will send you personalized nutrition, lifestyle, and targeted supplement recommendations that align with your health goals. Within your recommendations you’ll find links to the suggested products in the Curated Wellness shop where you can easily add them to your cart for purchase. Your NTP will follow-up with you to schedule your next appointment.

Sessions with one of our Nutritional Therapy Practitioners run from 45 minutes to 60 minutes. Your initial session will usually run the full 60 minutes and follow ups are around 45 minutes.

If you are taking any medication or supplement prescribed by your doctor, we won’t recommend you stop doing so. You’ll need to discuss with your medical prescriber. We also recommend you talk to your doctor about any medications you are taking and the potential for interactions or contraindications with any supplements you are taking.

Unfortunately Nutritional Therapy sessions are not covered by medical insurance because FNTPS and NTPS are not licensed medical providers. While there are benefits to this model, without the overhead costs associated with billing insurance, we are able to keep our sessions more affordable.

Qualified purchases from Curated Wellness and Curated Wellness may be eligible for reimbursement by your HSA or FSA depending on your plan’s policy. Check with your plan administrator for more details.

While your visits do not roll over from year to year, we feel that 12 months is an adequate amount of time to use all of your Curated Wellness and we want you to be motivated to do so. Please contact us if you have any questions.

We ask that you fill out a food journal because we’d like for you to track what and when you eat and drink, and notice how you feel afterwards on a real day. Our goal is to help you connect the dots between your food and beverages and how you feel and function. We don’t judge or criticize your choices. Actually, it’s quite the opposite, we suggest you do not try to eat “perfectly” on the days you record. Sometimes we learn the most from tracking our less-than-ideal eating days.

All recommended supplements and curations are sold separately from your nutritional therapy sessions and are available for all members to purchase in our shop on curatedwellness.com. Members receive 20% off all products in the shop, free shipping on orders over $50 and additional specials from time to time.

All of our client sessions are conducted via Zoom. When you book a session with us you will receive a calendar invite via email with a link to the Zoom session. Please make sure you have a reasonable internet connection and access to Zoom ahead of your session as we will start promptly at your scheduled time.

We require a minimum of 3 days in advance to book appointments. The reason being that we require all forms to be completed 48 hours prior to your session. This gives you at least one day to fill out your forms and allows our practitioners to review them before you meet. As a reminder, we do not treat or diagnose at Curated Wellness. If you have a medical emergency, seek in-person emergency care immediately or dial 911.

At Curated, we don’t focus on weight loss specifically. Instead we approach weight management from a Health At Every Size (HAES) approach, meaning there is no-one-size-fits-all healthy weight. Because weight imbalances are a symptom of other systems being out of sync, our practitioners focus more on the foundational root causes of unwanted weight changes. They’ll provide clients with the tools to help the body balance itself. With the right macronutrient balance, stress management, and nutrient support, the body can find its way back to its natural, preferred weight range. Read more in this blog post about nutrition vs. weight loss.

At this time, our practitioners are not seeing minors. We are only seeing adults 18 and older. We hope to be able to accept children into our practice at a later date.